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Contacts aggregate data from leads and agent applications. This page covers how to work with contact information effectively.

Contact Details

Client Contacts

Each client contact shows:
  • Name, email, phone — from the lead form submission
  • Lead count — number of leads from this person (deduplicated by email/phone)
  • First created — when the first lead was submitted

Agent Contacts

Each agent contact shows:
  • Name, email, phone — from the agent application
  • Agent status — pending, approved, blocked, or needs correction
  • Agent type — agency or individual

Relationship to Leads

Contacts and leads are connected but serve different purposes:
ContactsLeads
PurposeIdentify unique peopleTrack individual inquiries
CreationAutomatic (from leads/agents)Automatic (from widget forms)
DeduplicationYes (by email/phone)No (each submission is separate)
EditingRead-onlyStatus, notes, CRM sync
A single contact may represent multiple leads. For example, if a person submits inquiries for 3 different apartments, you’ll see 1 contact with lead count = 3.

Exporting Contacts

To export your contacts:
  1. Navigate to the Contacts section
  2. Apply any filters (All / Clients / Agents) if needed
  3. Click the export button
  4. Download the CSV file
The CSV includes: contact name, type, phone, email, details, and date.

Next Steps