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Custom Domain Setup

Connect your own domain to Gridix projects so customers can access your floor plans at your branded URL (e.g., floors.yourcompany.com).

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Overview

Custom domains allow you to:
  • Brand Your URLs: Use your own domain instead of Gridix subdomain
  • Professional Appearance: More professional and trustworthy
  • SEO Benefits: Better for search engine optimization
  • Easy Sharing: Easy-to-remember URLs for customers
Benefits:
  • Custom domain (e.g., floors.yourcompany.com)
  • SSL certificate included
  • Automatic DNS management
  • Professional branding

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Prerequisites

Before setting up a custom domain, ensure you have:
  • A domain name registered
  • DNS access to your domain
  • A Gridix project ready
  • Admin access to domain registrar

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Adding a Custom Domain

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Step 1: Access Domain Settings

1

Navigate to Project Settings

Go to your project editor.
2

Open Domains Section

Click on “Domains” or “Custom Domain” in settings.
3

Add Domain

Click “Add Domain” or “Connect Domain” button.

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Step 2: Enter Domain

1

Enter Domain Name

Type your domain (e.g., floors.yourcompany.com).
You can use a subdomain (floors.yourcompany.com) or root domain (yourcompany.com).
2

Verify Domain Format

Ensure domain is correctly formatted:
  • No http:// or https://
  • Include subdomain if using one
  • No trailing slashes
3

Submit Domain

Click “Add Domain” or “Save”.

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Step 3: Configure DNS

1

View DNS Instructions

Gridix will display DNS configuration instructions.
2

Access DNS Settings

Log in to your domain registrar or DNS provider.
3

Add DNS Record

Add the DNS record provided by Gridix:
  • Record type (usually CNAME)
  • Host/Name (subdomain or @)
  • Value/Points to (Gridix target)
  • TTL (Time to Live)
4

Save DNS Changes

Save changes in your DNS provider.

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DNS Configuration

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CNAME Record

For subdomains (recommended): 
Type: CNAME
Name: floors (or your subdomain)
Value: gridix.app (or provided target)
TTL: 3600 (or default)

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A Record

For root domains (if required): 
Type: A
Name: @ (or blank for root)
Value: [IP address provided by Gridix]
TTL: 3600
Root domain configuration may vary. Use CNAME for subdomains when possible.

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DNS Propagation

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Understanding Propagation

After adding DNS records:
  • Propagation Time: 24-48 hours typically
  • Global Updates: DNS changes propagate worldwide
  • Verification: Gridix checks DNS automatically
DNS propagation can take up to 48 hours, though often completes faster.

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Checking DNS Status

1

View Domain Status

Check domain status in Gridix dashboard.
2

DNS Check Tools

Use online DNS checkers:
  • whatsmydns.net
  • dnschecker.org
  • dig command
3

Wait for Propagation

Allow time for DNS to propagate globally.

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SSL Certificate

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Automatic SSL

Gridix automatically provisions SSL certificates:
  • Free SSL certificate
  • Automatic renewal
  • HTTPS enabled
  • Secure by default

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SSL Activation

SSL is activated automatically once:
  • DNS is properly configured
  • Domain is verified
  • Propagation is complete
This typically happens within hours of DNS setup.

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Domain Verification

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Verification Process

1

DNS Check

Gridix verifies DNS configuration.
2

Domain Ownership

Verify you own the domain.
3

SSL Provisioning

SSL certificate is automatically provisioned.
4

Active Status

Domain becomes active and ready to use.

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Verification Status

Check verification status:
  • Pending: DNS not yet configured or propagating
  • Verifying: DNS check in progress
  • Active: Domain is live and working
  • Failed: DNS configuration issue

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Using Your Custom Domain

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Accessing Projects

Once domain is active:
  • Visit https://your-domain.com
  • Or use direct project URLs
  • All projects accessible via custom domain

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Project URLs

Projects are accessible at:
  • https://your-domain.com/project/project-slug
  • Or via widget embedding
  • Custom domain applies automatically

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Managing Domains

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Viewing Domains

See all connected domains:
  • Domain list in project settings
  • Status of each domain
  • SSL certificate status
  • Last verification check

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Removing Domains

To disconnect a domain:
1

Select Domain

Choose domain to remove.
2

Remove Domain

Click “Remove” or “Disconnect”.
3

Confirm Removal

Confirm domain removal.
4

Update DNS

Remove DNS records from your registrar (optional).

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Troubleshooting

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Common Issues

  • Check DNS records are correct
  • Verify DNS propagation completed
  • Ensure no typos in domain name
  • Wait 24-48 hours for propagation
  • Verify DNS is correct
  • Wait for SSL provisioning (can take hours)
  • Check domain verification status
  • Contact support if issue persists
  • Verify DNS records
  • Check domain status in Gridix
  • Test DNS propagation
  • Clear browser cache
  • Try different DNS servers

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Best Practices

Use Subdomains: Use subdomains (floors.yourcompany.com) rather than root domain for easier management.
DNS Provider: Use reliable DNS providers for faster propagation.
Documentation: Keep DNS records documented for future reference.
Testing: Test domain access from different locations after setup.

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Next Steps