> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gridix.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Management

> Working with contact details, exports, and lead relationships

Contacts aggregate data from leads and agent applications. This page covers how to work with contact information effectively.

## Contact Details

### Client Contacts

Each client contact shows:

* **Name, email, phone** — from the lead form submission
* **Lead count** — number of leads from this person (deduplicated by email/phone)
* **First created** — when the first lead was submitted

### Agent Contacts

Each agent contact shows:

* **Name, email, phone** — from the agent application
* **Agent status** — pending, approved, blocked, or needs correction
* **Agent type** — agency or individual

## Relationship to Leads

Contacts and leads are connected but serve different purposes:

|               | Contacts                      | Leads                            |
| ------------- | ----------------------------- | -------------------------------- |
| Purpose       | Identify unique people        | Track individual inquiries       |
| Creation      | Automatic (from leads/agents) | Automatic (from widget forms)    |
| Deduplication | Yes (by email/phone)          | No (each submission is separate) |
| Editing       | Read-only                     | Status, notes, CRM sync          |

A single contact may represent multiple leads. For example, if a person submits inquiries for 3 different apartments, you'll see 1 contact with lead count = 3.

## Exporting Contacts

To export your contacts:

1. Navigate to the Contacts section
2. Apply any filters (All / Clients / Agents) if needed
3. Click the export button
4. Download the CSV file

The CSV includes: contact name, type, phone, email, details, and date.

## Next Steps

* **[Contacts Overview](/en/contacts/overview)** — filtering and searching contacts
* **[Lead Management](/en/leads/management)** — managing individual lead records
* **[Agent Network](/en/agent-network/overview)** — managing agent partners